Shipping Policy
Effective Date: 13 October 2025

At MacroFix, we’re committed to delivering your protein-packed cookies fresh and on time. Please read the following to understand how we handle shipping within Australia.

1. Where We Ship

We ship Australia-wide using Australia Post.
International shipping is not available at this time, but we’re working on it!

2. Processing Time

All orders are freshly baked and packed with care.

Processing time: 1–2 business days from when your order is placed

Orders placed on weekends or public holidays will be processed the next business day

3. Delivery Estimates

We use Australia Post Standard and Australia Post Express services. Estimated delivery times:

Standard Shipping (Australia Post): 2–6 business days (depending on location)

Express Shipping (Australia Post Express): 1–3 business days (major metro areas only)

Please note: These are estimates only. Delays may occur due to weather, courier issues, or high order volumes.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and chosen shipping method.
We may occasionally offer free shipping promotions, keep an eye out!

5. Order Tracking

Once your order is dispatched, you’ll receive a confirmation email with tracking details via Australia Post.
If you haven’t received your tracking link, check your spam folder or contact us.

6. Delivery Issues

If your order is delayed, lost, or damaged in transit:

Contact Australia Post first using your tracking number.

Email us at [email protected] so we can help resolve the issue.

7. Shipping During Extreme Heat

To maintain freshness, we may pause shipping during extreme heatwaves or public holidays to prevent spoilage.
We will notify you if your order is affected.

8. Incorrect Shipping Information

Please double-check your address before placing an order.
We are not responsible for orders delayed or lost due to incorrect or incomplete shipping details provided at checkout.

9. Contact Us

For shipping questions, reach out anytime:
Email: [email protected]
Phone: 0466 019 687

We’re here to help!